U.S. mortgage lender loanDepot has suffered a cyberattack that caused the company to take IT systems offline, preventing online payments against loans.
LoanDepot is one of the largest nonbank retail mortgage lenders in the USA, employing approximately 6,000 people and servicing loans of over $140 billion.
Yesterday, customers began experiencing issues when trying to log in to the company’s payment portal to pay loans or contact them by phone.
“LoanDepot is experiencing a cyber incident, which is affecting our phone lines. We are working diligently to return to normal business operations as soon as possible. We apologize for the inconvenience,” the company stated on X. After contacting loanDepot about the cyber incident, the company confirmed they suffered a cyber attack and are working with law enforcement and forensics experts to investigate the incident.
Today, loanDepot’s social media responses about the cyberattack have disappeared from X, but a similar message still appears when attempting to log in to the company’s servicing portal.
Using the servicing portal to make a new payment will not be possible, and customers should instead contact the company’s call center.