Kwik Trip finally confirms cyberattack was behind ongoing outage

Two weeks into an ongoing IT outage, Kwik Trip finally confirmed that it’s investigating a cyberattack impacting the convenience store chain’s internal network since October 9.

“Although a thorough forensic investigation is still ongoing and further information may be uncovered, current findings indicate that we experienced a cybersecurity incident that caused disruption to systems located on our internal network on Monday, October 9, 2023,” Kwik Trip said on Thursday evening.

In a Tuesday statement, Kwik Trip all but confirmed it suffered a cyberattack that led to its IT system outage, indirectly alluding to a cyberattack as the cause of the “Network incident,” although they did not explicitly state it.

“While we are still experiencing an outage to the Kwik Rewards Program, our retail and customer-facing systems are not impacted,” said Kwik Trip.

Kwik Trip is a U.S. chain comprising over 800 convenience stores and gas stations in Michigan, Minnesota, and Wisconsin.

Kwik Trip IT systems outage caused by mysterious ‘network incident’.

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