Wyze shared more details on a security incident that impacted thousands of users on Friday and said that at least 13,000 customers could get a peek into other users’ homes.
“The outage originated from our partner AWS and took down Wyze devices for several hours early Friday morning. If you tried to view live cameras or events during that time you likely weren’t able to. We’re very sorry for the frustration and confusion this caused,” the company says in emails sent to affected users.
“As we worked to bring cameras back online, we experienced a security issue. Some users reported seeing the wrong thumbnails and Event Videos in their Events tab. We immediately removed access to the Events tab and started an investigation.”
As a result, customers could see other people’s video feed thumbnails and, in some cases, even video footage after tapping the camera thumbnails in the Wyze app’s Events tab.
“We can now confirm that as cameras were coming back online, about 13,000 Wyze users received thumbnails from cameras that were not their own and 1,504 users tapped on them. We’ve identified your Wyze account as one that was affected,” the company says in emails sent to affected users.
Wyze has yet to share the exact number of users who had their video surveillance feeds exposed in the incident.
