Attackers are abusing Microsoft Dynamics 365 Customer Voice to evade email filters and deliver phishing emails into Microsoft users’ inboxes, Avanan researchers are warning.
Microsoft Dynamics 365 is a suite of enterprise resource planning and customer relationship management applications.
The attackers have created Microsoft Dynamics 365 Customer Voice accounts and are using them to send out phishing emails telling recipients that they have received a voicemail.
The link in the email is a legitimate Customer Voice link from Microsoft and points to a standard Microsoft page, which is enough to make email filters and security scanners believe that the email is legitimate and allow it to land into users’ inbox.
Clicking on the “Play Voicemail” button included on this page redirects users to a spoofed Microsoft login page.
In this particular case careful users will notice that the URL of the phishing page has nothing to do with Microsoft.